Frequently asked questions

How does the booking work?

The best way to get in contact is through WhatsApp, Email, Facebook, or the form on this website.

To make a booking, all we need is the following info below. We use this info to calculate the time needed, distance, to find a suitable time slot in our schedule and for us to plan breaks.

Preferred Date and Time -

What things do you need to transport? -

Please list items, bulky/heavy/large items please include the dimensions. You do not need to list individual items in a group, such as the names of each book, or each piece of clothing. You do not need to write in a specific format, but a table is easy for us to read, for example:

Address.

• Pick up
• drop off

What assistance will you be requiring?

• No Assistance (self loading and unloading)
• 1 person assisting
• 2 persons assisting

If assistance is needed then we would need to know the details from all pickup/drop off locations.

• From what floor, if it is a front or back house 'Vorder- oder Hinterhaus’?

Does this location have an elevator?

• No
• Yes
• Yes, but it’s located on a half floor
• Yes, but it’s not big enough for furniture to fit in

Are there problems with parking or access at this address? -

• e.g. bus stop, narrow street that traffic can't pass when double parked, street is on a tram line, hausmeister required to open a gate, narrow door or stairwell, etc…

How do you calculate costs?

Costs are calculated by a few factors:

• Number of items.
• Size and weight of items.
• From what floors and if the building has a large enough elevator.
• Distance.
• Also we have to charge a minimum price for us to cover running costs.

What payment methods do you accept?

We accept both Card/EC and Cash. The payment is taken after a job is completed.

Bank transfer is also possible but the payment has to clear before a job starts.

Are you insured?

The company maintains Business Liability Insurance which insures customers in the event of personal injury or damage to buildings during a contract.

The company will also compensate for the loss or damage of items being transported.

Full details and limitations are detailed in the company’s Terms and Conditions. (See section 9 and 10).

Do You work at weekends?

Yes, we try to work 2 Saturdays on and 2 off every month. With a special request Sundays are also possible. Due to 'Ruhezeit' (quiet time), we are unable to assist in residential buildings at this time.

Do you offer packing services?

Unfortunately we do not. To maintain a reliable service for everyone, it is your responsibility to pack items ready for transport. 

It is possible for us to deliver moving boxes to your location at an extra cost.

Is it my responsibility to organise a parking space?

Sometimes it is necessary. If the road is too narrow, cycle lane, tram line is on the street, etc... a reserved parking space is needed. You might be liable for any parking fines that are incurred.